Problem

Users often struggle to find clear answers in complex guidance, especially when dealing with tax, compliance or platform-specific processes.

Solution

We built an AI-powered knowledge assistant that helps users ask questions in plain English and receive clear answers from structured Making Tax Digital guidance and support content.

How It Works

Guidance content is structured and stored. Users ask questions through a chat interface. AI searches the relevant knowledge base and returns a helpful answer based on the available information.

Use Cases

• Tax platforms
• Accounting firms
• SaaS support portals
• Internal business knowledge bases

Results

Our AI Knowledge Assistant significantly improved support operations and user self-service.

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